goldbet Privacy Policy
Your personal information is very important to us. This policy explains in detail what information goldbet collects, why it collects it, and how it is kept secure.
Introduction and Scope
This privacy policy applies to all services, websites, and applications on the goldbet platform. When you register, log in, or use any service on goldbet, you are considered to have accepted the terms of this policy.
goldbet believes that protecting user privacy is a fundamental responsibility. This policy has been written so that you can clearly understand how your information is used and what rights you have. This policy is effective as part of our Terms and Conditions and both documents should be read together.
This privacy policy applies only to the goldbet platform. Third-party websites or services are governed by their own privacy policies.
This platform is for people aged 21 and above only. Information from minors is not knowingly collected, and if such information is found, it is deleted immediately.
What Information We Collect
goldbet collects different types of information for different purposes. The categories of information collected are listed below:
2.1 Identity Information
Information you provide when registering an account:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or passport details (for identity verification)
2.2 Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket account numbers (for transactions only)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
Important: Financial information is stored with the highest level of encryption. goldbet never stores full card numbers or PINs.
2.3 Usage Information
Information collected automatically when you use the platform:
- IP address and device identifier
- Browser type and operating system
- Page visit history and session duration
- Game play history and betting activity
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
Information you provide when seeking support via live chat or email is stored for quality control and service improvement purposes.
Purpose of Data Use
goldbet uses your information only for specific and lawful purposes. No information is used unnecessarily or beyond its stated purpose.
- Account Management: Registration, login, identity verification, and ensuring account security.
- Transaction Processing: Completing deposits and withdrawals and maintaining transaction records.
- Service Improvement: Analysing user experience to improve the platform.
- Technical Support: Identifying and resolving technical issues.
- Fraud Prevention: Detecting suspicious activity and preventing security breaches.
- Responsible Gaming: Identifying patterns of excessive gaming or risky behaviour in order to support users.
- Communication: Sending important account-related notifications (and promotional messages if you have given consent).
- Legal Compliance: Staying in line with applicable laws and regulations.
goldbet does not sell your information to third parties or share it with any advertising networks.
Information Sharing and Disclosure
In certain circumstances, goldbet may share limited information with third parties. Such sharing is always for a specific purpose and within necessary limits.
4.1 Service Provider Partners
Only the information needed to complete a service is shared with payment gateways, game provider technology companies, and technical service providers. These partners are bound by confidentiality agreements.
4.2 Legal Obligations
Information may be provided to relevant authorities to comply with court orders, government investigations, or applicable legal requirements. In such cases, goldbet does not provide any information beyond what is legally required.
4.3 Fraud Prevention
If fraud or money laundering is suspected, relevant information may be shared with the appropriate authorities. This step is taken to protect the interests of all users.
4.4 Business Transfers
In the event of a business merger or acquisition, information may be transferred to the new entity. However, that information will continue to be used in accordance with the terms of this privacy policy.
To be clear: Outside of the situations described above, your personal information is not disclosed to any third party without your prior consent.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the goldbet website and app. These technologies make your experience more convenient and help improve the platform's functionality.
5.1 Essential Cookies
These cookies are essential for the basic operation of the platform. They are used for session management, maintaining login status, and security verification. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferred language, settings, and layout. They make your next visit more convenient.
5.3 Analytical Cookies
Information is collected to understand how users are using the platform. This information is analysed in aggregate form and no individual's identity is revealed.
You can manage cookies by changing your browser settings. However, disabling some cookies may mean certain features of the platform will not be available.
Data Security Measures
goldbet has put in place both technical and organisational measures to protect your information.
6.1 Technical Security
- All data transfers are kept secure using SSL/TLS encryption protocols.
- Stored data is protected using industry-standard encryption methods.
- Unauthorised access is prevented through firewalls and security monitoring systems.
- Two-step verification (OTP) provides an extra layer of account security.
- Regular security audits are conducted.
6.2 Organisational Measures
- Only authorised staff can access user information.
- Staff receive regular training on data protection.
- A specific plan is in place to handle data breach incidents.
However, sending information over the internet is not entirely without risk. Use a strong password to keep your account secure and do not share your password with anyone.
Data Retention Period
goldbet does not retain any information longer than necessary. The retention period depends on the type and purpose of the information.
- Account Information: For as long as the account is active and for the legally required period after it is closed.
- Transaction Records: For the period required by legal obligation.
- Communication Records: For a reasonable period for quality assurance and dispute resolution.
- Marketing Information: As soon as you withdraw your consent.
After the specified period, information is securely deleted or anonymised so that no individual can be identified from it.
Your Rights and Options
goldbet believes you should have full control over your own information. Your rights are described below:
8.1 Right to Access Information
You can request to know what information goldbet holds about you. You will be informed within a reasonable time of receiving such a request.
8.2 Right to Correct Information
If any information stored about you is incorrect or incomplete, you can request that it be corrected.
8.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
You can withdraw consent to receive promotional messages at any time. However, it is not possible to stop important service-related notifications.
8.5 Right to Lodge a Complaint
If you have any concerns about the processing of your information, please contact the goldbet support team first. As with goldbet's Responsible Gaming policy, we take your concerns seriously.
To exercise any of the above rights or for any questions about your information, contact us via our 24/7 live chat or email.
Protection of Minors
goldbet strictly does not provide services to anyone under the age of 21. Age is verified at registration, and if a minor is identified at any stage, their account is closed and all their information is deleted.
If you suspect that a minor is using goldbet, please notify our support team immediately. To learn more about goldbet, visit our About Us page.
Policy Changes and Updates
goldbet may update this privacy policy from time to time as needed. For significant changes, you will be notified by email to your registered address or via a notice on the platform.
Continued use of the platform after changes are published will be taken as acceptance of those changes. The latest version of the policy will always be available on this page, with the date of the update shown at the top.
If you have any questions or objections to the changes, please contact us before the changes take effect. Our FAQ page has answers to many common questions.
Privacy Contact
If you have any questions or requests about this privacy policy, please contact the goldbet support team.